Listen first. Listen second. Listen some more. Only begin to speak when your listening has brought you to empathy and wisdom.
In your listening, you might ask good questions:
– Can you give an example when this happened recently?
– How is this impacting you?
– What might I do to support you?
– What would make it better?
– This is what I understand… Is that right?
Then from that place of empathy and understanding, you can speak in a way that will be helpful to the other person.