Words to Avoid: “What’s wrong with you?”

The other person may be doing something that you wouldn’t do or think. And you may be frustrated, angry, disappointed. Expressing your emotions with such harsh words won’t get you anywhere. No one responds well to the implication that something is wrong with them.

Rather, be curious. “Help me better understand how you came to that conclusion.” “I am wondering about your intentions or objectives when you do that.”

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