The words you use to start a conversation set the tone for the entire conversation.
Words that express strong feelings or thoughts tend to derail discussions – quickly.

Under the upset and anger, there are other feelings that would probably invite more positive responses.
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Words to avoid:
– I feel annoyed …
– I can’t believe that you … – How could you …
– I’m going to scream …
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Better words:
– I am concerned…
– I am perplexed …
– I am distressed …
– I’m feeling blue …
– I am worried …
– I feel terrible about …
– I have a dilemma …
– I’m having a hard time …