Empathy is about trying to understand the other person.

Think about what you already know about the person and how they typically respond in similar situations. Try to place yourself in the situation – from their perspective. Then, tailor your support for this particular person – not how you or others might want or need.

It is also about recognizing that everyone experiences life differently. Sometimes, it may be hard to understand why someone is responding to a situation in the way they are it is worthwhile to remember that you don’t have the full picture; they may be dealing with factors you are unaware of. Additionally, if you were actually in that situation, you may behave differently than you think you would.

Keeping these points in mind will affect how you view the other person and influence how you deal with them.