JOT-Better Words

Words to Use: “You are right; there are tradeoffs.”

When someone questions your decisions or perspectives, a helpful response is to say, “You are right, there are tradeoffs.” This simple phrase acknowledges the validity of the other person’s concerns without launching into a lengthy defense of your choices. It paves the way for constructive communication by validating their point of view and gently guiding […]

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Words to use: “I’ve noticed a change.”

“I’ve noticed a change.” This phrase shows that you’re present, perceptive, and paying attention. People appreciate such connectedness and caring. Be specific about what you see. Invite them to respond. Make it easy for them to agree or clarify. “I’ve noticed a change in your enthusiasm for this upcoming trip. You are talking about it

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