January 2019

Complain or criticize?

Criticizing puts more attention on the thing/person being criticized. Complaining puts more attention on the person complaining. When you criticize something, you’re saying “Here’s what’s wrong with it/you,” but when you complain you’re saying “I’m not happy about this.” It may just be semantics, but there is a difference in the mindset and attitude. Complaining

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How not to apologize: using words like “obviously” and “misconstrued”

Two words that have no place in any apology: “obviously” and “misconstrued.” – “I obviously didn’t mean to hurt you.” The word “obviously” is not a humble word. If you obviously didn’t mean the horrible thing you said, why did you say it? And if something really is obvious—if, say, you obviously didn’t intend to

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