December 2020

Words to Avoid: “How do you think I am supposed to feel?”

Or similar “How did you think I would feel?” This is usually said after someone did something that hurt you – intentionally or unintentionally. The implication is that they are so insensitive and oblivious to how whatever was done or said would impact you. Instead, say how you feel. “I feel sad and alone because

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Tact takes sensitivity, understanding and adaptability

“Tact is the art of making a point without making an enemy.” – Isaac Newton Tact is the ability to deliver a difficult message in a way that considers other people’s feelings and their reactions. This takes sensitivity, understanding and flexibility. Acting with tact means that you notice the circumstance and adjust the message accordingly.

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