JOT-Better Words

Words to Avoid: “I thought you already knew.”

This is usually said when some information is intentionally not shared because ‘I thought you already knew’.  Too often, this is said when someone is annoyed or frustrated with another person, and they consciously or subconsciously withhold information that could have prevented issues or conflicts. This is an underhanded, or passive-aggressive, way of showing upset. […]

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Words to avoid: “This conversation is over!”

These words are usually said in anger and frustration. The speaker is unilaterally ending the conversation, effectively saying that the other person has lost their attention and don’t have permission to speak anymore. The speaker is essentially declaring that they just don’t want to work it through, that they don’t care about the relationship (at

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