JOT-Better Words

Words to Avoid: “I know what you are going to say/ ask.”

Apart from it being irritating on the receiving end, it is usually inaccurate. We don’t really know what people are thinking; we aren’t mind readers. And it usually isn’t in our best interest to make wild guesses. Often, people say this when they are anxious about something the other might say. Often, it is coming

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Words to Avoid: “It was just a joke. You have no sense of humor!”

Something you said or did was hurtful to the other person. By saying something like this, you are trying to evade your responsibility for hurting them. If you did do/say something that unintentionally hurt them, then this is an opportunity to learn something about a sensitivity they may have. (Worse, is it possible that you

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