Why “I’m sorry” doesn’t work. What you should say instead.
Too often, when we say “I’m sorry,” it’s less about genuine remorse and more about wanting to stop the other person from being upset. But what people truly want when they feel hurt is to feel understood, not just hear an apology. So if you’ve hurt someone, even unintentionally, start by understanding their perspective. Then, […]
Why “I’m sorry” doesn’t work. What you should say instead. Read More »