June 2018

Avoid the word: Should

“Should” is one of the most judgmental words you can use. Telling people what they should or shouldn’t do, say, or think makes you the judge and ruler of their thoughts and decisions. It evokes and builds negative thoughts about the other person. Instead of “She should have called…” say, “I wish she had called.” […]

Avoid the word: Should Read More »

Change complaints to requests

No one likes to hear complaints; they give most people a downer feeling. Instead of complaining, request. Requests establish a positive tone and invite helpful responses and solutions. – Complaint: “I hate …” Complaint: “Why do we always …” Complaint: “I don’t like that ….” Complaint: “It bugs me when …” – Request: “How about

Change complaints to requests Read More »

Scroll to Top