June 2019

Problem solving? Think “Yes, and…” not “No, but …”

Language matters when you’re problem solving – generating information and ideas. Focus on “Yes, and,” rather than “No, but.” The “Yes, and” mindset encourages people to expand their thoughts, which is necessary during certain stages of creative problem solving. Using the word “but” – preceded by “yes” or “no” – ends conversation, and often negates

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