June 2019

Problem solving? Think “Yes, and…” not “No, but …”

Language matters when you’re problem solving – generating information and ideas. Focus on “Yes, and,” rather than “No, but.” The “Yes, and” mindset encourages people to expand their thoughts, which is necessary during certain stages of creative problem solving. Using the word “but” – preceded by “yes” or “no” – ends conversation, and often negates

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Aim for clarity.

If you are unsure about something, just ask: “What do you mean by that?” Then check back to see if you really got what the other person meant. Allow the other to clarify. “So what I understand is …. Did I get that right?” NOTE: There is a huge difference between “So what you are

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