Author name: Admin

Change complaints to requests

No one likes to hear complaints; they give most people a downer feeling. Instead of complaining, request. Requests establish a positive tone and invite helpful responses and solutions. – Complaint: “I hate …” Complaint: “Why do we always …” Complaint: “I don’t like that ….” Complaint: “It bugs me when …” – Request: “How about

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Say what you do want rather than what you don’t want.

Multiple “don’t want”/”Don’t like” statements seldom add up to one clear “would like”. – “I don’t want a blue sweater.” – “I don’t want a cardigan.” “Would like” statements efficiently convey your preferences. – “I would like a red V neck sweater.” — “Don’t like” tends to engender defensiveness, discouragement and negativity. “Would like” invites

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