JOT

Why “I’m sorry” doesn’t work. What you should say instead.

Too often, when we say “I’m sorry,” it’s less about genuine remorse and more about wanting to stop the other person from being upset. But what people truly want when they feel hurt is to feel understood, not just hear an apology. So if you’ve hurt someone, even unintentionally, start by understanding their perspective. Then, […]

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What to say when someone puts words in your mouth.

We’ve all been there—someone distorts what we’ve said or assumes our feelings. Comments like, “You just think everyone should agree with you,” “So you believe that I’m always wrong,” or “You’re saying you don’t care about this issue at all,” can leave us feeling frustrated. When faced with these kinds of statements, it’s important to

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Words To Use: “I think this is where we differ…”

The phrase “I think this is where we differ…” is a great way to acknowledge a disagreement without escalating conflict. It keeps the conversation respectful, showing that you recognize and respect the other person’s perspective while expressing your own. It’s a softer, more thoughtful approach to differences, opening the door for dialogue rather than argument.

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Beyond “Either/Or”:  The Power Of “And”.

When we run into differences or difficult situations, we often fall into either/or thinking: “Either your way or my way,” “Either do this or do that. Instead, look for the AND. Seek ways to incorporate multiple perspectives, needs, or solutions into the situation. Rather than feeling forced to choose between two opposing options, find a

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Didn’t get the apology or appreciation you expected?

Before Rosh Hashanah, many send greetings, show appreciation, and ask for forgiveness. You may expect or hope for this from those you’ve helped or who may have hurt you. But sometimes, those messages don’t come, or they aren’t quite what you hoped for. Just let it go—don’t stress over it. Try to understand. Some people

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Brutal honesty is usually more brutal than honest.

Sometimes, it may seem like people can’t handle “brutal honesty,” and it can be tempting to think, “It’s not my problem if they don’t want to hear the truth.” However, true honesty isn’t just about laying down the facts; it’s also about how you communicate them. When aiming for honest communication, focus on both what

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