conflict management

Take a time-out.

A time-out is a “pause in the action” for the purpose of stepping back, looking at the situation more objectively, planning a strategy and asking for help. Then, once you exercise your time-out, you are able to bring your most calm, productive and patient self to the problem. The time-out can be just a few […]

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Problem solving? Think “Yes, and…” not “No, but …”

Language matters when you’re problem solving – generating information and ideas. Focus on “Yes, and,” rather than “No, but.” The “Yes, and” mindset encourages people to expand their thoughts, which is necessary during certain stages of creative problem solving. Using the word “but” – preceded by “yes” or “no” – ends conversation, and often negates

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