feedback

Caring and criticizing

“I care, therefore I criticize,” or “I’m telling you this because I care about you.” To the one who is being told to do things differently, what comes through loudest and clearest is the criticism. But the one offering suggestions and judgments is usually focused on the caring. Why the disconnect? So much depends on

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Feedback looks backwards. Advice is future-oriented.

Don’t ask for feedback; ask for advice. Feedback has the connotation of past-thinking. Advice is forward-thinking. Feedback is often associated with evaluation, and judgment about performance in the past. This makes it harder to imagine someone’s future and possibly better performance. As a result, feedback givers end up providing less critical and actionable input. In

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