conflict resolution

Avoid the word: Should

“Should” is one of the most judgmental words you can use. Telling people what they should or shouldn’t do, say, or think makes you the judge and ruler of their thoughts and decisions. It evokes and builds negative thoughts about the other person. Instead of “She should have called…” say, “I wish she had called.” […]

Avoid the word: Should Read More »

Describe your feelings rather than attack with them.

When you describe your feelings, do you use clarifying words to make them understood. “I’m sad and tearful” …” I feel a yearning to be closer” …”I’m feeling rather hurt and withdrawn” …”I’m stunned and embarrassed”. Notice that the description directly identifies the emotion. Attacking with your feelings means using your affect as a weapon.

Describe your feelings rather than attack with them. Read More »

Scroll to Top